Booked MSRTC AC Shivneri Bus tkt from Swargate to Borivali departing Swargate at 13.30 hrs on 28.1.17, to reach the pick up point of Wakad at 13.55 hrs.
Even after waiting for 90 mins, there is no sign of the said MSRTC Bus. Later on when the posted conductor is prodded, he replied that the 13.30 & 14.30 hrs buses have been combined and it will come around 4 pm.
This sort of service totally unacceptable. If at all they have rescheduled timings, they should have informed via SMS. Many people have rushed to reach the pickup points without finishing lunch or by rushing to wrap up work early.
This is unfair on people who have pre booked tkts through website as they are left waiting for the delayed bus.
If I hadn’t booked, I could have taken any other bus or vehicle and would have not lost 2 hrs of precious time.
This sort of service and treatment requires inquiry at highest level and compensation to the aggrieved passengers.

Sanjoy Bhattacharyya
Churchgate, Mumbai 400020, Maharashtra
Email: sxxxxxxxxxxz@yahoo.com
49.35.71.219 / 28/01/2017 / 3:26 pm



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