Complaint regarding Kutchina service

One of the Kutchina chimney motor was not working. My father raised a complaint. The service people came, took the old motor and replaced it with another old and repaired one, which is equally bad and does not work as expected. On contacting the customer desk, my father was treated casually and the person informed that in order to get a new motor, we should pay separately (although we have a lifetime warranty) and that this is their way of service, even if one has a lifetime warranty and closed off the complaint even if my father disagreed to their way. We did not expect this service. Demand a new motor replacement which functions properly. Kutchina m/c code: 061005137. Date of purchase: 04.08.2010 and Date of Instl: 24.08.2010. Complaint docket number: 131413040427 dated 07.09.2015

Dibyendu Kumar Nag
P-19 Parnasree Palli, Behala, Kolkata 700060, West Bengal
Email: diperemail] / 22/09/2015 / 3:40 am

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