I have booked my Passion Pro Motorcycle through Lakshmi Packers Lucknow, under door to door service. He promised me for door to door service (written on receipt) from Lucknow to Mumbai for Rs.4500/-, and he charged me in advance at Lucknow itself, on 6th Dec 2015. He also promised me that vehicle will reach Mumbai within a week. Up to here every thing was OK.
Now on reaching to Mumbai after a week when I asked about delivery of vehicle he told me wait for two three days it will come. After so many conversations with his Rep on phone, he handed over me vehicle on 19 Dec 2015 at his vendor Nitco’s office, he also charged me Rs.1500/- as local octroi taxes. This vendor’s office is about 10 Km from my home, how ever he promised me for door to door service.

In this whole transaction I faced followin sequences of harassment:-
a) Late delivery of consignment.
b)Charged Rs. 1500 more than promissory note.
c)Failure of door to door delivery.
d) Damage of rear light turning light.
e) This all being great physical and mental harassment to me(consumer).

In view of above it is requested that Rs. 5000/ be levied and given to me for these damages. Thanking you in anticipation

Janaki Prasad
Mumbai 400 093, Maharashtra
Email: jxxxxxxxx4@gmail.com / 02/01/2016 / 11:27 am

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