Complaint regarding LeEco Le 1S Phone service

I purchased LeEco Le1s phone from Flipkart on 09.02.2016. On 08.04.2016 the phone slipped out of my hand and the screen of the phone just cracked. The height was not even 2 ft.

The company in its specifications says that the phone has Gorilla Glasses but the phone cracked even on a low height drop. Many users of this phone are facing the same issue. (Reviews at Flipkart can be checked to verify this).

I visited the Service Center the next day with my phone and they say that the Phone cannot be Repaired and it has to be replaced only with a cost of Rs.4866.

Firstly the company is not providing repair service just like other phones for screen crack and the company is charging excessively for replacement. (Nearly half the price of the Phone)

Please help

Disha Bachani
Domalguda, Hyderabad 500029, Telangana
Email: / 15/04/2016 / 3:24 am

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