Complaint regarding Lenovo K3 Note mobile service

I purchased Lenovo K3 note mobile phone thru Flipkart dated: 08-July-2015, Invoice no. blr_wfld20150700321631, price Rs. 9999.00 and phone is under warranty. The problem is that the touch is not functioning. I went to one of the Authorized service centre in Jayanagar, Bangalore by name ‘Pramanik mobile service, # 84, Jayanagar, Bangalore. however, they denied to take for repair stating that the server is down, will take 25 days to get it repaird and directed me to other service centre by the providing the address: B2X services, koramangala 1st block and contact number is not available with them. I searched this address in Lenovo support website, however this address is not available. finally with great difficulty roaming in streets I reached the service centre since there was no proper address/contact number, also none of the smart phone service centres in Bangalore are attending the calls, it will either switched off or not reachable or they will not receive the calls at all. I gave my mobile phone to ‘B2X-008 RG Techinical solutions India private limited’ Koramangala 1st block, Reg no. SRB2X0081512180001 to get it repaired, however the service person told me that it will take 25 days to get it repaired since they doesn’t have spares with them and even in India, they have to get it from Abroad and this problem is there with all Lenovo K3 note mobile phones and they are replacing the screen with the same poor quality touch screen again, my question is if they put the same quality screen again, what if we get the same issue after warranty period? and this the quality that they are maintaining. I have reported this issue with Mr. Sxxxxxo Gxxxxxh India service executive director at on 18th Dec 2015, but no use and still I have not my phone back yet, now they are saying that they can replace with other mobile phone of low end specification and price. Request you to take necessary action so that the people who are buying this quality mobile phone should not be cheated and pushed into trouble.

Sridhar A
Basavanagudi, Bangalore 560004, Karnataka
Email: / 29/12/2015 / 8:43 am

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