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Complaint regarding lottery ticket

I bought two lottery tickets of kerala state lottery from the lottery agency Fenix Big Digital India Pvt Ltd on 4 September online but I don’t get any ticket till date. The payment has been done successfully & the amount of Rs 575/- has been debited from my account. I emailed them my problem but they didn’t response. Yesterday I again tried to contact them through whatsapp but instead of being online they didn’t response. My payment & order details are attached below. Please take necessary action and help me either giving my tickets or refund my money. Thanks.

Arup Mondal
DIST HOWRAH, Howrah 711314, West Bengal
Email: mxxxxxxxxxxxp@hotmail.com / 20/09/2016 / 5:08 pm

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