Complaint regarding main balance deduction by Vodafone

I am Chiranjeeb Moharana. I am a user of Vodafone mobile network.  My prepaid mobile Number is 7xxxxxxxxx7 and I m using this number since last two years.  But I am facing lot of problems from last 6 months. My main balance amount is deducted when I am surfing Internet. At that time I am having with my data plan but main balance is deducted by automatically downloading some service. I have complaint many times regarding this and my problem resolved after then.

This time on date 07th may 2015 same thing happened. when I was surfing internet automatically deducted 149 rupees from my main account. I didn’t downloaded any chargeable content, balance is deducted. I complaint this to the customer service but they told that I have downloaded it so balance is deducted but I haven’t download anything. They are helpless to recover my balance and this is not the first time this inconvenience. happened to me.

So I complaint this to consumer Forum so that this type of mistakes not going to happen further and this time I want my 149 rupees to refund to my number.

Mr. Chiranjeeb Moharana
Contact No. 7875705354 / 07/05/2015 / 11:51 am

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