Online book order not delivered by Sura Publications:
Ramachandran Murugesan, Ramanujampudur, TamilNadu (Email: sm_ramachandran(at)yahoo.co.in) placed an order for book RRB Clerical / Non-Technical Exam (Tamil) by V.V.K. Subburaj through online on their website http://www.surabooks.com/ on 04/Jun/2012. Subsequently he received confirmation mail also and the amount was debited from his ICICI bank account. But he did not receive the books. When he contacted their office number they simply repl…
Sura Publications - 19.06.2012
Refund from Jet Airways – Rs.6,795/-: Ms Meenakshi Babu of Chembur, Mumbai 400071, Maharashtra (Email: meenababu[at[hotmail.com) tried to book a ticket to Coimbatore through Jet Airways operator for travel on 09-04-2014. After going through all the steps and taking all the details, the operator said the ticket could not be booked due to their system error. Ms. Meenakshi Babu therefore booked the ticket online. However, when she check her mail box she was surprised to see two bookings (includin…
Refund from Toolwale – Rs.9,731/-: Mr. Anish V Nair of Changanasserry 686546, Kerala placed an order with Toolwale.com for f&d tower speake valued at Rs 9731 on 24/09/2016. Since they failed to deliver the product , Mr. Nair asked for refund. Mr. Nair has been trying to get the refund for the last two months but refund was not made. He posted his complaint with ICF on 07-12-2016 and the matter was taken up with the parties concerned. After follow-ups, the amount was refunded on or about 30-1…
Anish V Nair, Changanasserry 686546, Kerala
Refund from MMT – Rs.1,600/- : Mr Sangin Soni, Vadodara 390010, Gujarat (sangin.soni[@]cssgroupindia.com) booked ticket on makemytrip website on 5th Dec’14 from Ahmedabad to Pune. He did not get any confirmation from MMT or transaction SMS from the credit card company. Therefore he booked the same ticket through another travel portal. After this booking, the customer got SMS on his mobile from travel company for the first failed booking on MMT. Customer contacted MMT for refund against the fail…
Sangin Soni, Vadodara, Gujarat
Refund from Yepme – Rs.674/-: Mr. Vikram Rathod of Gandhinagar, Gujarat ordered an Item on 11th October on yepme.com and cancel it on 12th October. But until 14th December they did not refund his money. His emails and telephone calls went in vain. Finally, he posted his complaint with ICF on 14-11-2016 and the matter was taken up with Yepme. Mr. Rathod got his refund by 24-11-2016.
Vikram Rathod, Gandhinagar, Gujarat
Refund from Across Traveller – Rs.10,000/- – Mr. Kodakandla S Sai of Amalapuram, Andhra Pradesh had paid advance to Across Traveller in September 2016 for Kerala Holiday Package but he neither got booking details nor refund. He posted his complaint with ICF on 03-12-2016 and the matter was taken up with the party. Mr. Sai finally got his money back on 04-01-2017.
Kodakandla S Sai, Amalapuram, Andhra Pradesh
Recovery of unsettled Security Deposit amount from Reliance Communications – Rs.654.26:
Mr. Chandra Mohan of Ghaziabad (email@example.com) had surrendered his Reliance Landline on 01-03-2009 after settling all the outstanding bills and applied for the refund of security deposit Rs.1000/-. Reliance had assured that his deposit would be refunded within 90 days. However, Mr. Chandra Mohan did not receive his refund even after 90 and he took up the matter with Reliance Customer Care. Foll…
Reliance Communications - 09.09.2009
Refund from Shoper.in – Rs.3,256/-: Ms. Reena Panchal of Thane, Maharashtra placed order # SHOPER1021 with Shoper.in. She made payment through EBS which was confirmed by email from EBS dt.09-03-2017. The customer however did not receive the product and there was no response from Shoper.in to the customer’s email. Ms. Panchal posted her complaint at ICF on 20-03-2017 and the matter was taken up the parties concerned. After follow-ups, Ms. Panchal got her money back by 01-04-2017.
Reena Panchal, Thane, Maharashtra
Refund from Homeshop18 – Rs.2,140/-: David Johnson of Gaikata, Kharagpur 721301, West Bengal ordered a casserole from Home Shop 18 on 30.11.2014. The produce sent to him was of lower price. The customer reported this to Homeshop18 and returned the product as per their instructions. He however did not get refund even after repeated contacts with HS18. He posted his complaint with ICF on 12-01-2015 and got his money back with courier charges by 31-01-2015.
David Johnson Kharagpur 721301, West Bengal
Micromax Canvas service complaint – Rs.10,690/-: Mr Mayuresh Rashinker, Pune, Maharashtra was having issues with regard to servicing his Micromax Canvas 2.2 A114. The device was having problems even after changing the mother board and repeated services. Since the service center could not fix the problem, he posted his complaint with ICF on 24-11-2014 and the matter was taken up with Micromax. The customer subsequently got a new device.
Mayuresh Rashinker, Pune, Maharashtra