Complaint regarding misselling by Reliance GSM mobile store

I have taken new number from reliance GSM unlimited plan. I taken sim and new number from Reliance Store address ” Aadinath Enterprise ” Yudhister marg, C- scheme Jaipur. I want to buy unlimited talking plan so they told me plan of Jalsa Rs 697/- Monthly rental plan with unlimited incoming /outgoing calls , roaming and 2G data. I trusted on them and taken a plan and new number
12 days later I got a bill from reliance mobile and they charged Rs.782/- for 12 days on pro rata charges. they charged Rs 400 as calling charges.
I talked with reliance store Mr. Axxxxxxk Jxxxxn regarding calling charges he checked and told me it is wrongly charged and i will taken approval for waiver. Do not worry it will be changed. Next day i got a call from reliance customer care and she told me detail of plan and told me it is only 4000 minute free in month and this plan is not unlimited plan so you are charged correctly and you have to pay whole bill amount. I talked with reliance store person and they talked with his senior for waiver but result are same not given approval. Than i thought really i was misguided by them and i complained against them in reliance customer care , applet authority rajasthan but they did not taken action against them and told me you are charged correctly on pro rata basis and plan is 4000 minute free and not unlimited. After so may complained reliance waived 150 rs only and not 400 rs.

I told them i got cheated with reliance store and i have to pay that amount, This is unfair. I paid bill of rs 400 against Rs 624/-. Only Rs 224/-due amount remaining because my complain was not resolved, After 2-3 complain they barred my out going calls and now they suspended my cell number while still my complain unresolved.

Request you to please give me justice in this case as soon as possible. Reliance really gave me mentally tourcher and cheated me. I will not pay unbill and due amount untill i dont get justice in this case. Please help me.

Nitin Mathur
Nirman Nagar, Jaipur 302019, Rajasthan
Email: / 09/06/2016 / 9:47 pm

1 comment for “Complaint regarding misselling by Reliance GSM mobile store

  1. RCOMcare
    16/06/2016 at 5:09 pm

    Dear Nitin,

    Apologies! To assist you further with your concerns, request you to share your contact details with us at this link here using a PC. We assure you that we will get the same addressed and fix the same on priority.

    Reliance Communications

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