I had gone to buy a new Mobile phone at S. H. Mumtazuddin Times(P)Ltd, 4Radha Bazar Street. Kolkata 700001 on8.4.17. This is a big shop and very famous in Kolkata. I have purchased mobile phone previously from there and had complete faith on them. i am 57 years old and not very knowledgeable about technical aspects.
After going there.,I requested the counter salesman to show me a 4g Volte mobile with 3GB Ram and the latest OS. Price range around RYpres 10000.He showed me a Gionee Marathon M5 lite handset and assured me that this is a Volte mobile with latest OS. I believed him and paid Rupees 12000cash along with connectivity charges and insurance costing me another Rupees 3200 approximately. Tax invoice number of Bill of Rupees 12000 bill is B0856 dated 8.4.17.
After returning home,my friends told me that this handset is not Vote. Moreover,the OS is older version of Lollipop,not the latest version of Marshmallow.
I was shocked and felt that this is a case of mis -selling an inferior product. The very next day I went to the shop and requested them to change the mobile to a Volte set with latest OS. However.the salesman flatly refused to change the handset.
So I have decided to approach consumer forum with my complaint
Kolkata 700006, West Bengal