Complaint regarding missing baggage items on Spicejet

I was travelling from thailand to Kolkata, from BKK airport(Bangkok) to CCU(Kolkata) on 22nd October, in an early morning flight.

After I landed & cleared immigration(which took approx. 15–20 min), I waited extra 10–15 minutes to receive my check in baggage.

I had already booked Uber & uber driver was waiting for around 10 minutes. So as soon as the backpack arrived, I picked the bag from back strap & wore on my shoulder without checking anything.

Later when I was on the cab & went to open the bag for bottle, I found the bag was opened. Checking further, I found that on my top compartment the documents folder is out of the zip & zip was opened too.
Upon searching, I found their was a missing ?500 note & 10 argentine peso(which a traveller gave me in Japan).

As I was far from Airport to go back, I called Spicejet complaint helpline number at the moment & lodged the complaint. To which they said they will revert back within 48 hours. Further the representative asked to mail the baggage picture as it was found. Which I sent on reaching the home.

What’s next? I didn’t received any reply after that. I called them twice to get the cctv footage, but they said they are working on it & will reply within 48 hours. Later I tweeted the same but received the same response from spicejet. Not once but everyday I am tweeting the same but no response.

I don’t want this to be happen with anyone else, so the accused should be terminated from the airline job.

Avinash Jaiswal
Howrah 711101, West Bengal

Please do not submit complaints in the comment / reply box.

Leave a Reply

Your email address will not be published. Please do not submit complaints in the comment/reply box. For complaints use Submit Complaints link menu.

error: Content is protected !!