Complaint regarding money deducted but order not placed on Flipkart

Kindly note that have ordered for a VIVO V11pro mobile phone on 14th of September, I paid the entire amount via my HDFC debit card but after my money got deducted unfortunately the order was not placed. I tried contacting Customer care but all they asked me to wait for 8hrs to get the solution of the issue I had, but I didn’t get any help for more than 24hrs.
Then again I called so then I was told to wait for more 24hrs to get a response.
But again I didn’t so finally I called up again and then I was told to wait till 18th of September to get my order or I’ll get my refund.
So it’s 18th September has already passed but still I have got no revert from Flipkart.
This is really not done.
I think they are just making fool out of there Customer’s.
I need to Lodge an official complain against them and their customer care executive who has no concern but they know well how to talk rudely and disconnect the calls.
Please help!!!!

MD Mahe Tanzeel
Kolkata 700009, West Bengal

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