Complaint regarding money transfer through SBI Buddy wallet

I have made more than 10 complaints thru toll free helpline, email, thru twitter, thru app feedback but no body is able to solve this matter as till now. they are unable to grab my exact problem or complaint.

Kindly note, Im not a SBI BANK ACCOUNT HOLDER Im just a sbi buddy wallet customer. Very few people in customer care has knowledge about SBI wallet and there is no specific helpline for that.

On 14 Dec. I INITIATED an IMPS txn of Rs. 1236 thru SBI buddy wallet but remained unsuccessful and money didn’t get credited to beneficiary account. IMPS Ref no.534801292475.

After txn- I got an sms: Your fund transfer for Rs.1236.00 on 14-12-15 could not be processed. Please try later(IMPS Ref no.534801292475).

I have sent more than 50 emails to customer care,, sbi buddy wallet email but no body is helping me out.

From 14 december, I’m following up with them. After 2 days, I get an sms that your complaint has been closed after resolution but in actual, no resolution has been given to me as neither Rs. 1236 has not been reversed to my wallet nor creditted to beneficiary bank account.

When yesterday, I contacted customer care.. She said, “According to them Transaction remained succesful and money credited to bank account. But In reality no money got credited to benefeciary bank account.

Kindly help me out in getting my money back. Thanks. (SCREENSHOT ATTACHED OF SMS ALERT FROM SBI AFTER TRANSACTION)

vikram sethi
ABOHAR 152116, Punjab
Email: / 23/12/2015 / 7:44 am

4 comments for “Complaint regarding money transfer through SBI Buddy wallet

  1. Rajappa
    11/07/2016 at 1:08 pm

    I have karur vaishya bank account and I had some money on that but today I check my account and no balance

  2. Rajappa
    11/07/2016 at 1:10 pm

    I took statement for my reference and it’s says yesterday one transaction done by sbi machine around 8 in morning

  3. Rajappa
    11/07/2016 at 1:18 pm

    So pls check my details and i need a refund to my account plz

  4. Divyanshi Yadav
    20/07/2016 at 6:41 pm

    My sbi buddy wallet was debited for rs 1474 and I hv dropped so many mails and made calls to customer care helpline but they are not ready to resolve it.
    Its a means of fraud if every wallet user is debited uselessly for such amounts they are gaining in lakhs and making their customers fool
    Don’t know if they can’t manage records why the hell do they launch such services and defy the trust of people

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