Complaint regarding money transfer through SBI Buddy wallet

I have made more than 10 complaints thru toll free helpline, email, thru twitter, thru app feedback but no body is able to solve this matter as till now. they are unable to grab my exact problem or complaint.

Kindly note, Im not a SBI BANK ACCOUNT HOLDER Im just a sbi buddy wallet customer. Very few people in customer care has knowledge about SBI wallet and there is no specific helpline for that.

On 14 Dec. I INITIATED an IMPS txn of Rs. 1236 thru SBI buddy wallet but remained unsuccessful and money didn’t get credited to beneficiary account. IMPS Ref no.534801292475.

After txn- I got an sms: Your fund transfer for Rs.1236.00 on 14-12-15 could not be processed. Please try later(IMPS Ref no.534801292475).

I have sent more than 50 emails to customer care, gm.customer@sbi.co.in, sbi buddy wallet email support.statebankbuddy@sbi.co.in but no body is helping me out.

From 14 december, I’m following up with them. After 2 days, I get an sms that your complaint has been closed after resolution but in actual, no resolution has been given to me as neither Rs. 1236 has not been reversed to my wallet nor creditted to beneficiary bank account.

When yesterday, I contacted customer care.. She said, “According to them Transaction remained succesful and money credited to bank account. But In reality no money got credited to benefeciary bank account.

Kindly help me out in getting my money back. Thanks. (SCREENSHOT ATTACHED OF SMS ALERT FROM SBI AFTER TRANSACTION)

vikram sethi
ABOHAR 152116, Punjab
Email: ixxxxxxxxxxxxxxi@gmail.com
101.60.167.208 / 23/12/2015 / 7:44 am

13 comments for “Complaint regarding money transfer through SBI Buddy wallet

  1. Rajappa
    11/07/2016 at 1:08 pm

    I have karur vaishya bank account and I had some money on that but today I check my account and no balance

  2. Rajappa
    11/07/2016 at 1:10 pm

    I took statement for my reference and it’s says yesterday one transaction done by sbi machine around 8 in morning

  3. Rajappa
    11/07/2016 at 1:18 pm

    So pls check my details and i need a refund to my account plz

  4. Divyanshi Yadav
    20/07/2016 at 6:41 pm

    My sbi buddy wallet was debited for rs 1474 and I hv dropped so many mails and made calls to customer care helpline but they are not ready to resolve it.
    Its a means of fraud if every wallet user is debited uselessly for such amounts they are gaining in lakhs and making their customers fool
    Don’t know if they can’t manage records why the hell do they launch such services and defy the trust of people

  5. paresh pratap sejpal
    27/10/2016 at 12:14 pm

    i got a call that my electricity bill had been resolved and i am geting back my money throug int banking he told me that otp will come to u give me otp and the money will appear in ur account,at that time i gave otp and my ac was debbitted by 9899 and 4000 please help me getting my money back.

  6. Shubham Dey
    12/12/2016 at 10:00 am

    I had done a night data recharge on 11 December 2016 the money got debited from my wallet but recharge was not done when I called airtel service they said no payment was given to them by sbi wallet and there toll free number never works nobody picks up the call worst service I ever had please help me get my money

  7. Likhitha
    18/12/2016 at 7:00 pm

    My money is deducted from buddy account but not credited into bank account..What to do? This is not fair.worst service.

  8. Arani.pavan bharadwaj
    27/12/2016 at 10:22 am

    I lossed my money by failed transactions ..i have tranfered my buddy amount to my friends account.money not tranfered successfully……even recharge too failed about 3times
    No one responding with consumer complaints
    If want i have total scren shots&messages

  9. Pragathi g
    29/12/2016 at 2:01 pm

    I had transferred 1500 rupees to my friend through my SBI buddy wallet.. 4 days got over.. but still neither money hasn’t gone to her account nor repaid back to my wallet

  10. Pragathi g
    29/12/2016 at 8:45 pm

    I’m not able to do any transaction through SBI buddy wallet.. please do help me

  11. DEEPESH SWAMI
    04/01/2017 at 12:03 pm

    i was do transction but amount not credit in customer account and debit to my account

    i was do complaint 02.01.2017 then call back me SBI Buddy Customer care excuative T21106 and told me your money return in your buddy account in three days till 04.01.2017. Bou till now i not received my amount.

    IF TODAY BEFORE 4PM MY PROBLEM NOT RESOLVED I WILL TAKE LEGAL ACTION AGAINST SBI BUDDY

  12. yash gupta
    11/01/2017 at 5:44 pm

    Hello, this is yash gupta. I am facing an issue with my state bank buddy a/c registered with 9xxxxxxxxxxx5. The issue is that i am unable to access or login to my account. If i select ‘forget password’ option then a popup has been generated describing the technical issue and i am unable to reset my password too.
    One of my friend transferred me an amount of rs 5k on 7/12/16 which was flagged and it says your account has been blocked.
    Till now i have visited my branch several times and even they can’t help me out and i am on the verge of ‘what to do now, whom i can trust’ . Hope this text will work for me and i get my problem resolved. I will be grateful to you please.
    Thank you
    Sincerely
    Yash gupta

  13. yash gupta
    11/01/2017 at 5:48 pm

    Dear sir

    Hello This is yash gupta i an unable to access my state bank buddy account registered with 9xxxxxxxx5. I forgot my pin kindly do send the temporary pin so that i can carry out my necessary transactions.
    Thank u
    Yash gupta

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