Complaint regarding money transfer through SBI Buddy wallet

I have made more than 10 complaints thru toll free helpline, email, thru twitter, thru app feedback but no body is able to solve this matter as till now. they are unable to grab my exact problem or complaint.

Kindly note, Im not a SBI BANK ACCOUNT HOLDER Im just a sbi buddy wallet customer. Very few people in customer care has knowledge about SBI wallet and there is no specific helpline for that.

On 14 Dec. I INITIATED an IMPS txn of Rs. 1236 thru SBI buddy wallet but remained unsuccessful and money didn’t get credited to beneficiary account. IMPS Ref no.534801292475.

After txn- I got an sms: Your fund transfer for Rs.1236.00 on 14-12-15 could not be processed. Please try later(IMPS Ref no.534801292475).

I have sent more than 50 emails to customer care, gm.customer@sbi.co.in, sbi buddy wallet email support.statebankbuddy@sbi.co.in but no body is helping me out.

From 14 december, I’m following up with them. After 2 days, I get an sms that your complaint has been closed after resolution but in actual, no resolution has been given to me as neither Rs. 1236 has not been reversed to my wallet nor creditted to beneficiary bank account.

When yesterday, I contacted customer care.. She said, “According to them Transaction remained succesful and money credited to bank account. But In reality no money got credited to benefeciary bank account.

Kindly help me out in getting my money back. Thanks. (SCREENSHOT ATTACHED OF SMS ALERT FROM SBI AFTER TRANSACTION)

vikram sethi
ABOHAR 152116, Punjab
Email: ixxxxxxxxxxxxxxi@gmail.com
101.60.167.208 / 23/12/2015 / 7:44 am

26 comments for “Complaint regarding money transfer through SBI Buddy wallet

  1. Rajappa
    11/07/2016 at 1:08 pm

    I have karur vaishya bank account and I had some money on that but today I check my account and no balance

  2. Rajappa
    11/07/2016 at 1:10 pm

    I took statement for my reference and it’s says yesterday one transaction done by sbi machine around 8 in morning

  3. Rajappa
    11/07/2016 at 1:18 pm

    So pls check my details and i need a refund to my account plz

  4. Divyanshi Yadav
    20/07/2016 at 6:41 pm

    My sbi buddy wallet was debited for rs 1474 and I hv dropped so many mails and made calls to customer care helpline but they are not ready to resolve it.
    Its a means of fraud if every wallet user is debited uselessly for such amounts they are gaining in lakhs and making their customers fool
    Don’t know if they can’t manage records why the hell do they launch such services and defy the trust of people

  5. paresh pratap sejpal
    27/10/2016 at 12:14 pm

    i got a call that my electricity bill had been resolved and i am geting back my money throug int banking he told me that otp will come to u give me otp and the money will appear in ur account,at that time i gave otp and my ac was debbitted by 9899 and 4000 please help me getting my money back.

  6. Shubham Dey
    12/12/2016 at 10:00 am

    I had done a night data recharge on 11 December 2016 the money got debited from my wallet but recharge was not done when I called airtel service they said no payment was given to them by sbi wallet and there toll free number never works nobody picks up the call worst service I ever had please help me get my money

  7. Likhitha
    18/12/2016 at 7:00 pm

    My money is deducted from buddy account but not credited into bank account..What to do? This is not fair.worst service.

  8. Arani.pavan bharadwaj
    27/12/2016 at 10:22 am

    I lossed my money by failed transactions ..i have tranfered my buddy amount to my friends account.money not tranfered successfully……even recharge too failed about 3times
    No one responding with consumer complaints
    If want i have total scren shots&messages

  9. Pragathi g
    29/12/2016 at 2:01 pm

    I had transferred 1500 rupees to my friend through my SBI buddy wallet.. 4 days got over.. but still neither money hasn’t gone to her account nor repaid back to my wallet

  10. Pragathi g
    29/12/2016 at 8:45 pm

    I’m not able to do any transaction through SBI buddy wallet.. please do help me

  11. DEEPESH SWAMI
    04/01/2017 at 12:03 pm

    i was do transction but amount not credit in customer account and debit to my account

    i was do complaint 02.01.2017 then call back me SBI Buddy Customer care excuative T21106 and told me your money return in your buddy account in three days till 04.01.2017. Bou till now i not received my amount.

    IF TODAY BEFORE 4PM MY PROBLEM NOT RESOLVED I WILL TAKE LEGAL ACTION AGAINST SBI BUDDY

  12. yash gupta
    11/01/2017 at 5:44 pm

    Hello, this is yash gupta. I am facing an issue with my state bank buddy a/c registered with 9xxxxxxxxxxx5. The issue is that i am unable to access or login to my account. If i select ‘forget password’ option then a popup has been generated describing the technical issue and i am unable to reset my password too.
    One of my friend transferred me an amount of rs 5k on 7/12/16 which was flagged and it says your account has been blocked.
    Till now i have visited my branch several times and even they can’t help me out and i am on the verge of ‘what to do now, whom i can trust’ . Hope this text will work for me and i get my problem resolved. I will be grateful to you please.
    Thank you
    Sincerely
    Yash gupta

  13. yash gupta
    11/01/2017 at 5:48 pm

    Dear sir

    Hello This is yash gupta i an unable to access my state bank buddy account registered with 9xxxxxxxx5. I forgot my pin kindly do send the temporary pin so that i can carry out my necessary transactions.
    Thank u
    Yash gupta

  14. vipendra
    27/01/2017 at 4:08 pm

    I had transferred 2000 rupees to my friend through my SBI buddy wallet.. 6 days got over.. but still neither money hasn’t gone to her account nor repaid back to my wallet

  15. Aayush
    28/01/2017 at 10:32 pm

    It is worst service and worst bank in india which can not give a service to public never use this app it is a worst app plzz never use this app if you will use this app then you will lost your money

  16. Mannu
    29/01/2017 at 2:02 pm

    I am also victim of sbi buddy. This is too much. Why sbi doing thinng like that if there is some issue in transfer the money they it should block this app. My 4000 is also in danger.

    From
    Mannu

  17. Chetan
    30/01/2017 at 11:09 pm

    Before 4 days back I have made transcation of 1800 to one of my friend account using his account num and ifsc code , but d money has detected from my account and he has still not receive d money and it has not been refunded to my Wallet. Kindly let me know d status of this transcation.

  18. Uttam Kumar Singh
    02/02/2017 at 11:03 am

    I transfer 5000 from my account through SBI buddy but still not received my money in my account plz take a legal action

  19. Yash
    07/02/2017 at 12:31 am

    Few days ago I transferred money from my sbi buddy wallet to another bank account. The amount was deduced from my wallet and the money was not transferred In my bank account , After few days I got a message which says “your request could not be processed and the amount of money is refunded into buddy wallet .” I took another try and did the transfer again , but it showed error. I transferred , money deduced from wallet and not transferred in bank account, then after few days the same amount is refunded . I called customer care and they said that my issues will be resolved soon , please wait for 24-48 hours! 2 days later I got a message that “your problem has been resolved” . So I did another transaction and same problem happened.. ! Please take a look at this or I will do a complaint and a police case as my money is trapped inside the wallet. I even have the customer care call recording. !

  20. Shanu prasanna
    16/02/2017 at 6:57 am

    Yesterday I transferred rs 500 using SBI buddy to my ICICI bank, but amount is didn’t credit to ICICI account. whereas amount has been deducted from buudy. Does it takes more than 14 hrs to transfer.

  21. Chandra Mohan
    20/02/2017 at 3:54 pm

    I just Transfer money to my friend before 3 days back but steel he not get amount in is account sending mail customer care Complaint not at any results from sbi buddy I think is waste and worrest app I suggest to my friends don’t down load this app

  22. D S Roy
    27/02/2017 at 12:18 pm

    not receiving otp during operating sbi buddy as sent.request for the same already done from your officials.

  23. Manu
    10/03/2017 at 2:52 pm

    I have transferred money to my friend to his sbi account through sbi buddy app. The money neither credited in his SBI BANK account nor in my SBI BUDDY account. Please have a look over this. It’s not just my problem many are the victims of SBI BUDDY APP. Atleast suggest a way to the regarding problem

  24. Arabinda Duwarah
    19/03/2017 at 4:14 pm

    Sir my buddy account has been blocked. After 4 days. Sbi Costomer care don’t Solv this metter. Because my buddy account has been block.please sir suggest me.

  25. Krishna sontake
    20/03/2017 at 9:39 pm

    I would like to inform about my buddy issue, transferred money 2000, not yet received to merchant Account, so please make effective for all there no proper response from buddy customercares so undastand the problem of our. Customers they making payment only when they have emergency

  26. Asha Malkani
    21/03/2017 at 4:58 pm

    An amount of rs 1000/ was transferred from my buddy ac on 12/12/ 2016 but reciepent has no buddy ac hence couldn’t received the amount till date I have also not received the amount back to my SB or buddy ac , no help from customer care . Pl do the needful

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