Complaint regarding Morphy Richards food processor

My mother and I bought a Morphy Richards Icon DLX Food Processor on 23-10-2016 for INR 7950 from Electricity – II, Baani Square, Gurgaonas my Diwali present for her. However, the piece sold to ideas defective. I have complained thrice against the non functionality of the product which has not worked even once since it is bought. Our first complaint was registered with the seller on 26th and then with the company itself over call on 29th. I had also sent out tweets on their social media to bring their notice to send someone to replace or check the product but no pay has turned up.

The food processor is lying the way we bought it since first day while nobody came for a demo or to even check the product as complained for.

Ultimately, I have no option but to lodge a complaint as my 8000 have gone in vain as the machine does not work at all. Please help me and suggest what must I do as this is both mental and emotional harassment. I bought this as a Diwali gift for my mother which has turned bad for us.

I have all the bills an the documents to support the claims too. Please help.

Gaganpreet Kaur
Gurgaon 122001, Haryana
Email: pxxxxxxxxxxxx7@gmail.com
171.50.188.157 / 02/11/2016 / 9:11 pm

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