Complaint regarding Moto X service delay

Moto X Camera didn’t work initially, so I inwarded the phone with Ahmedabad Service Station on 5th September 2016. I got work-order no. ABH/MG/01526. I was told that within 10 days the phone would be repaired and returned to me. On 15th September 2016, I got call from service center and was told that the phone has motherboard issue & will have to make another work-order, was given work order number ABH/MG/01725. Now it’s been in total 25 days since my phone is with Service Center & they do not have any status update.

I tried calling them on their call center, they even did not have any update. – I raised the issue to Facebook & Twitter, they keep telling since last four days, that someone from their team will get in touch with me but no body is doing that.

I am tired & frustrated since not having phone causes so much trouble & trauma to me. and no way a customer can be kept waiting without any status update for 25 days for a small thing like a mobile phone.

Parth Kapadia
Ahmedabad 380015, Gujarat
Email: / 30/09/2016 / 10:43 am

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