Complaint regarding Motorola Moto G3

I purchased Moto G3 16 GB from Flipkart when it was launched and rrceived it on 13th August. Just after a month its ringer/speaker automatically stopped working. I reported this issue to flipkart and asked them to replace it but they said after 30 days they can nit replace it as per policy. I reported that issue to Motorola they said you will have to given the device to our service centre it will get repaired soon. I had given my phone to service centre on 26th September. At service centre they said it will take 15 days to repair your phone.

After 15 days i took follow up from service center they said Moto has issued 1 part(speaker) the 2nd part (display) of your phone is yet to be recieved from Moto it will take 15-20 days more. I called at Motorola customer care they said you will get a call back from us in next 24 hours and we will update you. I did not recieve any call. I agian called them they again responded same. 4-5 times i got the same reply. But i did not recieve a single call from them. When i again called and shouted they hv sent a mail (PFA image) but again no reaponse. Then again i called them they ensured that you will get the phone by 23rd October and mailed me (PFA image).

Today when i called them and asked the status they replied all this bull shit again. I had asked them to connect to any senior person immediately. I talked to Sxxxp (superviser repair centres) he again asured that the phone will take 1 weeks time. He mailed me the same date(PFA image). In evening i got a call from service centre they said 15-20 days more. When i said i have mail from moto that i will get my phone on 31st October. She said Moto has given you the wrong information as the part is not yet dispatched so it is not possible that your phone will be repaired by 31st October.

I again called Moto one of the representative missbehaved and asked very much peraonal questions. I cut the phone call. I want justice. I am fed up with the services and reaponse of Motorola.

Swati Agrawal
Bajrang Nagar, Indore, M.P. 452001, Madhya Pradesh
Email: agrawalswati89] / 24/10/2015 / 8:01 pm

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