Complaint regarding motorola service

Motorola phone display issue, contacted same day 30th Sep 2015 Motorola Customer Care, advised me to handover the mobile to nearest authorized service center. 30th Sep 2015, handed over mobile to B2X Service Center ( Chennai ).

Problem Category : Display External
Problem Sub Category : External Display Missing Pixels
Problem Description : Problem with Display on the outside of the Unit, use this one for candy bar & slider units & external flip displays.
Solution Offered 30th Sep 2015 : Replacement of external screen with no cost to customer ( under warranty )
Time to fix & deliver the Product : 2 weeks maximum

Till now, there is no update and despite my constant follow ups, the status does not change, pending parts delivery .
Mobile was purchased on 25th Dec ‘2014, the warranty still holds good till next month only. Service Center Provided with Job number : AMSCHN004659
Motorola Customer Care Ticket : 151024021498
Mobile Model number : AP3449AE7K8
MSN : R347XW5L2H
Cost of the phone : Rs 32, 999/-

Registering case , since Motorola is neither able to repair / replace with new mobile or refund money. Kindly let me know if documents are required from my end to take this case forward and expedite the same.

Arun Dorbala
Agni Fairy Lands, Chettiyar Agaram, Porur, Chennai 600116, Tamil Nadu
Email: arun0063] / 09/11/2015 / 12:11 pm

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