Complaint regarding Motorola service

I purchased a Motorola Moto E-2(3G) IMEI no 353323061415997 Phone from Flipkart as per invoice attached. After about 4 months my phone got serious problems like earphone jack damage, speaker & mic problem, sensor problem so i go to Motorola repair centre namely Swastik Systems, Shop No 7, Bapu Asha Ram Complex, Chotu Ram Chowk, Rohtak, Haryana & they give me job sheet work order no WZT/MG/15/01034 DT 09/09/2015. After about 15 days i received a message from motorola saying that my phone is ok now & i can pick it. i go to pick my phone on 01/10/2015 i found my phone was in same condition & they told me for wait about 2 hours & they will fix it. After that 2 hours they told me that the part which was issued from motorola is not supporting with my handset. So finally they told me that my full motherboard will be changed & they give me a another job sheet work order no WZT/MG/15/01183 DT. 01/10/2015.

After that they told me not to phone them directly instead i should call at tollfree number 18001022344 for my phone status. After 3 or 4 days i called on above tollfree no they told me that my phone’s motherboard hadn’t be issued till now whenever it will be issued i will be informed by them. After not receiving any phone call from them i called again about 1 week later i was told that they have given my matter to higher authorities person mr. Pxxxxn & they will look in this matter for my betterment. They Also told me that mr. Pxxxxxxn will call me for this on 23.10.15. But i never received a single call from them.

When i called them on tollfree number on 23.10.15 they said that they will call me in next 02 days. After 02 Days i received a call from them & he says my phone will be repaired immediately. & give me a date for picking up my phone on 13/11/2015.

When i called on 13/11/2015 i was told that my phone’s motherboard has not been issued even till date & i will be called on 14/11/2015 regarding this. But i didn’t received any call from them till date & time i.e. 14/11/2015 time. 15:00.

So, I decide to lodge a complaint against them in consumer court.

JHAJJAR ROAD, REWARI 123401, Haryana
Email: nitinsharma5959] / 14/11/2015 / 3:11 pm

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