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Complaint regarding Motorola service for Moto Z

I had Moto z play phone in warranty and I submitted my phone at their service center(Khushi communication tikka nagar New Delhi), issue: my phone screen was blank but I was receiving calls and messages but not visible. Few days later I called them to check whether my phone is ok or not they said it’s done working fine come next day( I have that call recording). Before going there I called to confirm time, they said my has liquid damage and can’t be repaired because it got out of warranty. I called their Motorola customer service number 18001022344 they are so stupid and think they are smart enough to make a fool out of me, telling me to wait for 24 hours and it’s been 2 months that I am waiting for their call.
What they did: They toke out my display and put some damaged display and clicked pictures as proof and sold my new phone’s display to somebody as that display is of 12500Rs half the price of my phone. I have decided to go to consumer court now.

Veenayy k Kumar
Pitam pura, New delhi 110034
Email: vxxxxxxxxx7@gmail.com



1 comment

    • Sandip on 03/10/2017 at 4:32 pm

    Hi Veenayy,
    We would like to get more information about your case, feel free to send us an to supportforums@motorola.com referring this post
    Thank
    Sandip
    Motorola Support

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