Complaint regarding MTS bill payment

I have an 3G internet connection with MTS. I received my first bill whose amount was Rs. 391 and due date was 18th-May-2015. I paid online from MTS website on 16th May. The amount was deducted from my ICICI account. It is also showing up in my bank statement. But today on 18th May I received a message from MTS that my bill is still due. I called up MTS customer care. They told that I have to pay once more with the same amount. That amount will be refunded within next 7 days. It seems it is a clear cut case of fraudulence. They also told that if I don’t pay for the second time by today I have to pay fine. Please guide me to settle the case. Your help is very much appreciated. Thanks

Soumen Das
Flat-2B, Satyaki Apartment, Helabattala, Kolkata -157, West Bengal
Email: soumen.2011.work@gmail.com
116.203.200.26 / 18/05/2015 / 11:51 pm

1 comment for “Complaint regarding MTS bill payment

  1. 20/05/2015 at 9:44 am

    Dear Customer,

    We are fully sensitized to your concerns. We request you to share your complete concern with 10 digit MTS number to customercare@mtsindia.in in order to provide you with better resolution.

    Thanks for showing interest in MTS.

    Thank you,
    MTS India.

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