Complaint regarding Naaptol voucher redemption

I had returned an item worth 2398/Rs for which Naaptol had given me a redeem voucher of the same amount, on 04/11/15 I tried to purchase three items worth 2894/Rs the difference amount I was to pay by COD but it ordered a single item from the cart worth 738/Rs and it redeemed my voucher. Immediately I made a complaint and cancelled the order. Next as per the customer care representatives advise I ordered again the three items but again I faced the same problem, till date I have complained 6_7 times yet my problem is not resolved. They says due to technical problem it happened. It will be resolved soon, but after many repeated complaints no resolvement yet.Every time on ordering while checkout it says invalid voucher.

They are not ready to refund my amount instead they are insisting me to purchase items from their sight.Though I am ready but facing the above problem (voucher invalid)repeatedly.

Rajesh Kumar Naavle
Hydershahkote, R R District Hyderabad, Telangana 500008, Andhra Pradesh
Email: rajmanavale] / 16/11/2015 / 2:17 pm

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