We had purchased one LG Air Conditioner (LSA5VP3M) from Sales Emporium, Mahamayatala Branch few weeks ago. We had hardly used the AC for more than 3-4 hours and already the cooling effect is absolutely gone. First, we thought perhaps it had gone to Fan Mode and perhaps there was some problem in the remote. So we asked the store’s salesperson to solve this. It was when the technician checked the AC, we got to know that there was no gas inside. Just within few hours of operation, how can the entire gas be consumed? We registered a complaint at LG after which they sent an engineer to our place for checkup. They are suggesting that they can provide a free service by refilling the gas. But why would that be necessary? We have just bought the AC. It should not run out of gas so soon. Obviously the AC was faulty from the beginning, with some internal leakage or something.
Now, both Sales Emporium people and LG are reluctant to help us in the right way. We are not asking for refund or anything. But at least they should replace the faulty machine with a new one which is in running condition. But none of them are taking responsibility. As consumers, we are feeling quite helpless as we have already invested some amount in it. The AC was mainly bought for my old mother who does not keep well. But unfortunately, she is not able to get any benefit from it even though she had invested. Please look into the matter with concern and help us get out of this mess.
P.O.- Rajpur, P.S.- Sonarpur, South 24 Parganas, Kolkata 700149, West Bengal
126.96.36.199 / 03/07/2015 / 5:09 pm