Complaint regarding new Samsung AC 1.5 performance

Bought a new samsung ac 1.5 ton model no- AR12KC2JAMC 2 star with remote on 13th may 2016 from ratna cools pvt ltd, chennai. And it was installed after 4 days. However since the time it has been installed the output of d ac is not upto d mark. we r not happy wid d cooling. Even after keeping the temp at 16, for 4-5 hours room doesnot feel like cool.

Contacted samsung guys many times and they came to our house 3-4 times and every technician agrees with the problem. They agree to the problem and say they are unable to understand the reason problem.

Now we called the helpline and lodged complaints, there is no action. The ac is isrks like an air cooler. The minute u switch it off, room heats up. We want a replacement.

They are not taking any action and just putting off the matter by delaying the response.

Faheem Sait
Mogappair west, chennai-600107, Tamil Nadu
Email: / 16/06/2016 / 5:04 pm

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