Complaint regarding no refund from Shopclues for returned product

I have purchased I phone 5 32gb new through order no.65733574 from shop clues, received the product on 24th August 2015. I received the used phone instead of new, that too defective. I returned the product through blue dart reference no. 14580856124 on 29 th September 2015, they received the same on 1st October 2015. till today I haven’t received replacement, today they are telling that ear phones are missing.

Raghu Ram
kanchari bazar, siddipet, medak district, siddipet 502103, Telangana
Email: drraghuramreddy] / 27/10/2015 / 6:33 pm

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