Complaint regarding Non-delivery by Amazon

I Had placed an order on Amazon for a phone samsung A5 2016 on 4th of actober 2016 with a stipulated delivery date of 7 to 10 october 2016. on 5th october i got msg from amazon stating my order package was dispatched and on 7th oct another msg from amazon that the package is out for delivery and will be delivered by end of the day did not received the product on that day nor got any call form amazon. delivery executive later was confirmed by amazon customer service executive that the package was never out for delivery and the intimation msg was fake. From there on my ordeal started kept calling and mailing amazon daily following up for my package and kept getting fake promises of delivery within 24 hours. At last again one more confirmation on cal and in mail that the package will be deliverd on 17 oct monday again called the customer service in the morning to check the status of delivery which they told they dont have any tracking detail for the package the executive told me to opt for a replacement and insisted me to wait till afternoon as the delivery generally happens in the afternoon and if still you don get the product they will place a replacement request. Again no sign of delivery called in the afternoon again for placing the replacement request to which i was informed that a replacement is not possible they can only refund the amount which i denied as waiting for so long for the package and in the end getting a refund does not make any point.

Then in the evening same day got an sms form amazon stating a refund has been initiated when i called the customer service to check the status was informed refund was the only option as they did’nt had the replacement phone but when i checked the site again to check the stock the phone was available with them i escalated the call and spoke to a senior named Mr. Axxxxy there even he declined my request. I ordered the product with amazon becaue they has an exchange offer plus there was a cashback on HDFC bank cards. Now what i want here is either a replacement on same terms and conditions or compensation. They cannot take customers for granted.

Sandeep Panicker
Sakinaka, Mumbai 400072, Maharashtra
Email: / 18/10/2016 / 2:34 pm

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