Complaint regarding non-delivery by Amazon

I’ve ordered for binatone concept 700 corded landline phone from Amazon.in on 01-10-16. Order no: 404-2324717-6859539. While ordering I’ve checked my pin code and it’s shown that the product is deliverable to my pin code – 641671. My expected delivery date was 14-10-16. On 10-10-16 I got the call from delivery person and he asked me to come and collect the product on a spot which is 9 kms away from my address. I asked him why he’s asking me to come 9 kms when it’s shown that my pin code was deliverable and he replied that he’ll consult in his office and disconnected the call.

I waited till the evening and contacted amazon.in regarding this and they promised me that they’ll make the product delivered to my doorstep. By 12-10-16 i got an sms stating that as I was not available when Amazon contacted for delivery the delivery has been delayed. But I haven’t got any calls from them. So I called amazon.in again and enquired about this the representative said that that’s not an issue and he told that the product will be delivered within the expected delivery date i.e. 14-10-16. I waited till 14-10-16 no one called me for delivery, I again called amazon.in by 7 p.m. the representative promised me that my product will be delivered within 48 hours i.e. 16-10-16. But no one called me again. Then I got a call from delivery person on 17-10-16 and he asked me to come and collect the product 9 kms away from my address I again told that I won’t come and they have to deliver the product to my place he again told that he’ll discuss it in his office and disconnected the call. I again called amazon the representative told that their courier partner will not deliver the product to my home and they also asked me to come and collect it 9 kms away from my address. If they could not deliver to my address why their website shown that my address is deliverable? Else they should’ve told me on the first call itself. I ordered that phone as my old phone got damaged and for the past 21 days I’m sitting with no phone believing on them. I don’t know how many calls I missed during this time.

Gowri Kumar
j.krishnapuram(p.o.), sulur(tk), Coimbatore 641671, Tamil Nadu
Email: gxxxxxxxxxx5@gmail.com
8.37.235.96 / 22/10/2016 / 1:45 am
T&C: 1

1 comment for “Complaint regarding non-delivery by Amazon

  1. vijay
    03/11/2016 at 8:54 am

    Bought “Yonex Carbonex 7000 Plus 2U-G4 Badminton Racquet (Black/Gold)” online from and it was never delivered by Amazon

Leave a Reply

Your email address will not be published. Required fields are marked *

Answer the below question * Time limit is exhausted. Please reload CAPTCHA.