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Complaint regarding non-delivery by DTDC even after 15 days

This is to draw your attention to the unsatisfactory courier service by dtdc and palande courier company. i handed over the packet of my mom’s medicine to dtdc on 3rd of apr. where the dtdc person assured to deliver the packet within two-three days, but failed to fulfill his promise. Still the parcel not been delivered till date.

After taking follow up the dtdc person said when i contact the branch then they inform me that there is no services at the place where me sent the parcel and that parcel were returned back to mumbai. when i asked him why you took my courier then, if you people were not able to courier it so started to shout on me saying you not getting my point ask your parents to go to ratnagiri and collect the courier ( my parents stays at Malvan zip code 416606). so i told him ratnagiri is too far from my home i can’t ask my parents to go there just to collect the courier so he said then wait till tomorrow. when i told him i am going to complaint then he said I ll send your courier by other courier company and don’t worry within 2 days ur parents will get medicines.

It’s been almost more than week now I called another palande courier service where they said load got misplaced from our side it will going to reach by next 3 days, when I called them on monday they said it will going to reach by tuesday, when I called again on tuesday lady Jxxxxxxxe said I am not at office so I ll give you another number call on that number when I called on second number the person sxxxxt bxxxxxo dxxxxxe was driving he said call me after 1-2hr i am driving now. when i told him i can’t wait for an hr plz lemme know the status it’s been now 15days and I have to send medicine to my mom soon as she is in bad pain so he started to talk very rudely saying,” aapko samjh nahi aarra hai kya maine kya bola woh mae abhi drive karra hu so wait karna padega tumko. ya fir jo karna hai woh Karlo.” still we didn’t received the cal from any of the courier company regarding my courier. i hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered to my parents. i shall look ahead to your reply.

Madhura Chindarkar
Kajupada, Borivali East. 400066
Email: mxxxxxxxxxxxxxr@gmail.com

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