Complaint regarding non-delivery by Jabong

I have placed an order of Vimal pack of 3 track pants on 18th sept 2016 and after much delay i got the sms on 28th sept that product is delivered but i did not received any product so i called jabong customer care and asked for refund. The executive says that my friend has recived the delivery. My question is how they got my friends number? How do they know he is my friend? Why they deliver the product to my friend and not to me? After repeated follow uo i have still not got the product i have ordered nor the refund. Kindly assist me on this matter.

Parvez Shaikh
Andheri west, Mumbai 400058, Maharashtra
Email: / 10/10/2016 / 2:50 pm

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