Complaint regarding non-delivery by Rediff shopping

On 20.10.2016 I placed an order with Rediff.com & an amount of Rs:1099.00 was paid online for the purchase. After long time, as I did not get material, lodge a complain, with mail to their customer care dept. & received reply under ticket no : 103746969696, with details of dispatch docket which was fake & no such courier or docket was existing.
On repeat mails I got same messages & final was informed that they are unable to supply & amount paid will be refunded 48 hours.
As I did not get my money back, I again flowed up & got refund process no, which was also my payment no. & not refund process no.
Till date instead of several follow up I have not received y money & here by request the forum to help me in getting my money & interest with penalty applicable as per Indian Consumer Law.

Shreyang Sutaria
Mirzapur, Ahmedabad 380001
Email: sxxxxxxxxe@dataone.in
117.196.25.80 / 06/12/2016 / 1:15 pm

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