Complaint regarding non-delivery by RSG Infotech Apple dealer

I visited the Imagine store at G-33/34, Ground floor, Inorbit Mall, Link Road, Malad (W), Mumbai 400 064 on 14 May 2016 to purchase an iMac. Their website is:

After making full payment and getting the order number: Order 4864/IM/2016-17, I was promised delivery of the system within 2 weeks by a person called Jxxxxxd.

However, this did not happen. In fact, I did not receive a single call from the store regarding my order. As I did not get an update, I visited to store in the mall, to find the shutters closed. I contacted the mall reception desk and they put me through to Pxxxxxk who introduced himself as the representative for the store.

I have made several calls to Pxxxxxxxxk, Cxxxxxxxa Sxxxxxa and Sxxxxxl Sxxxxu (who took my order). As the shop shutters continued to remain closed, I took the decision to visit the RSG Infotech office located at: 1st Floor, Maina Gul Bldg, Caesar Road, Amboli, Andheri (W) – Mumbai – 400 058, from where I collected the iMac.

As proper procedure to complete the purchase, I was supposed to receive the invoice and Magic Trackpad 2 (which I opted for in-lieu of the mouse). However, today is 2 July 2016 and I am yet to receive the Trackpad and Invoice.

Every time I called Sxxxxxl and Cxxxxxxa, they responded saying to wait a few more days to receive delivery. This update has been given almost every call I made to them and no sign of getting delivery of the product.

I have no choice but to bring to attention these folks and hope to have appropriate action taken against RSG Infotech for non-delivery of purchased goods.

Clifford D’Souza
Malad (West), Mumbai 400095, Maharashtra
Email: / 02/07/2016 / 1:35 pm

Leave a Reply

Your email address will not be published. Required fields are marked *

Answer the below question * Time limit is exhausted. Please reload CAPTCHA.