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Complaint regarding non-delivery by Speed Post

My friend booked the Express parcel at Assam agricultural University, on 13/04/2017. According to Speed post india norms it’s suppose to be delivered under 4-5 days. When I tracked with ES770901235IN, the item was received at TMO NEW TINSUKIA RMS showing “Bag Received. The destination of the package is at Imphal, but there has been no update on the track consignment page since 15/04/2017 at TMO NEW TINSUKIA RMS. I have also filed a complaint through the Web portal, complaint no. 10007556420. I am getting very worried as the item my friend sent was a mobile phone newly bought, moto g5 plus. Please look into this matter.

Jyotishraj Thoudam
Langol, Imphal West 795004, Manipur
Email: jxxxxxxxxxxxt@gmail.com

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