Product not delivered by Shopclues.com:
Deepak Singh Katoch, Haldwani, Uttarakhand-263139 Email: katoch_79(at)yahoo.com made one online purchase set of 5 induction cookwares on 9th Jan’13 from Shopclues.com by making online payment from my HDFC account through netbanking. The product was not delivered even after 7 days and the DTDC courier tracking number which was given to him was also not correct. Whenever he inquired with the site helpline he was asked to for 10~15 days. He posted his c…
Shopclues.com - 13.02.2013
Refund from Flipkart – Rs.5,999/-: Mr. Dinga Sailo of Aizawl 796001, Mizoram ordered a mobile handset from Flipkart.com on 6th January 2015 for Rs.5999/-. When the parcel was deliver, he found journals and magazines instead of mobile device. He reported this to Flipkart but no steps were taken to resolve the issue. He posted his complaint with ICF on 24-01-2015 and the matter was taken up with Flipkart. The customer finally got his money back on 30-01-2015.
Mr. Dinga Sailo, Aizawl 796001, Mizoram
Complaint against Yatra.com for refund – Rs.2,428/-:
Ms. Indirani Rao of Mumbai had booked a ticket on GoAir from Mumbai to New Delhi through Yatra.com. After the payment was made, she was advised by Yatra.com that the booking was unsuccessful as no tickets were available. Ms Rao called up the agency to complain, and was assured that the money would be refunded in a week’s time. However, she did not receive the refund till 18-07-2009 when she posted a complaint with the Forum. The Forum app…
Indrani Rao, Mumbai
Refund for defective product from Homeshop18: Mr. Suman Macherla of Moula Ali, Hyderabad, Andhra Pradesh
(Email: mac.sum[at]gmail.com) purchased Wespro charger(order no:948245695 from HomeShop18 and received a defective product on July 8th 2014. As per return policy he mailed them on 9th July 2014 but did not get any response for his mails and telephone calls. He posted his complaint on 22-07-2014 and the matter was taken up with Homeshop18. Mr. Macherla got refund by 27-07-2014.
Moula Ali, Hyderabad, Andhra Pradesh
Refund from Croma: Rohit Gupta of Delhi (rht.gupta13[at]gmail.com) purchased a Camera from Croma retail Online vide Order no SLE002EC0000045. He received the product in a pathetic condition with open seal. It was opened by someone before dispatching. He asked croma to return & refund and after 5 days of continuous calling the Customer Support, the reverse pick up was. As Mr. Gupta already purchased the same product from a different website, he asked for refund. Croma was not willing to refund t…
Delhi - 08.11.2013
Refund from Spice Jet – Rs.5,908/-: Ms. Bidisha Chakraborty of Barasat – 700126, West Bengal (Email: bidishachakraborty0106[at]gmail.com) cancelled her Spice Jet, Mumbai-Kolkata-Mumbai ticket on 10-06-2014. Even after two weeks she did not get her money back even as Spice Jet kept maintaining the refund has been processed. Ms. Chakraborty posted her complaint with ICF on 26-06-2014 and ICF took up the matter with Spice Jet. Ms. Chakraborty finally got her money back by 01-07-2014.
Barasat, West Bengal
Refund from Shopmonk – Rs.10,999/- + 1500: – Mr. Rajeev Jha of Raipur 492007, Chattisgarh bought Sony Experia Z1, 16 GB purple colour from ShopMonk site on 09.11.16. On 07.02.17 the sim slot in the mobile developed a problem, shopmonk arranged pickup and sent back to me after they confirmed to repair it properly on 15.04.2017. Rs. 1500.00 was paid as repair charges upon receipt of the product. However the issue still remained and was intimated to ShopMonk on 16.04.2017. ShopMonk again arranged p…
Raipur 492007, Chattisgarh
Mobile replaced by Micromax: Mr. Vaibhav Sawaiker of Borivali East, Mumbai 400066, Maharashtra
(sawaiker_vaibhav[at]rediffmail.com) had purchased a Micromax phone on 07-04-2013. Since January 2014, he was having series of problems which could not be rectified even after servicing. He wanted a replacement but Micromax was not willing to do the same. He posted his complaint with ICF on 03-04-2014. After much following up Mr. Sawaiker got replacement first week of May 2014.
Refund from Jetairways – Rs.9,114/-:
Pankaj Joshi, Arambagh, Delhi (Email: pankajjoshi_88[at]yahoo.com) booked a ticket with Jetairways, which was subsequently cancelled on 30.04.13 through online website and JetAirways generated refund receipt no.04914767635 of amount 9114 stating that amount will be credited within 7-10 working days. However, even after 40 days he had not received refund. He posted his complaint with ICF on 10-06-2013 and finally got his refund by 15-06-2013.
Arambagh, Delhi - 19-06-2013
Trouble with Samsung Mobile – Harassment by Service Centre, Dealer -Handset replaced by the Company:
Mr. Tarun Kapur of 55 Adarsh Nagar, Iddgah Road, Moradabad-244001 posted a complaint with the forum on 10-07-2009 for the following : Problem with the functioning of handset, non-co-operative dealer and service centre. We had taken up the matter with Samsung and Mr. Kapur’s handset was replaced.
Samsung - 10.07.2009