Complaint regarding non-delivery of car by packers

I contracted Agarwal Packers & Movers Ltd. To deliver my household goods from Pune to Kolkata in August. The items included my household goods and my Maruti Esteem LXi car. My car was picked up on August 18 from Pune and was in perfect working condition and was supposed to be delivered by 1st week of September.

Since end of August, I have been seeking status from the company over email and received no response. On 6 September a person from Agarwal Packers called my mother based out of kolkata asking where the car is to be delivered. The car was not delivered despite repeated follow up.

Now the company is saying that the car is lying in Dhaulagarh with a damaged clutch a damaged accelerator and damaged suspension and we have to pay money to fix it or it will not be delivered. They sent a mechanic to my house where my mother lives alone and demanded INR 5000.

Agarwal Packers &Movers Ltd continues to remain non responsive .
The Quotation no for the job is PUN_/1314/31131

Rahul Banerji
53 Sarat Bose Road, Kolkata 700025, West Bengal
Email: banerji.rahul] / 11/09/2015 / 9:01 pm

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