Complaint regarding non-delivery of order by Snapdeal, Ecom Express

My shipment with tracking # 130670791 from SnapDeal was supposed to have got delivered today Aug. 31, 2015. Even though I was at home the status showed that the shipment is not delivered with code 219 – Consignee Not Available. It is really shocking to know as to why there was fake/ wrong excuse being given and the company is still ready to protect/ encourage such kinds of excuses given to its customers.

I wish that some action can be initiated against Ecom Express for giving fake excuse and secondly, not calling me before coming to a conclusion that I was not at home. Thirdly, per RTI act, I was not given any proper info. from the time I purchased the product from SnapDeal and it was supposed to have been delivered by Ecom Express courier.

Chandrashekar Sethuraman
SreeMukh’s Kontham Towers, Brahmanwadi, Begumpet, Hyderabad 500016, Telangana
Email: shekarnee1[ / 31/08/2015 / 8:25 pm

3 comments for “Complaint regarding non-delivery of order by Snapdeal, Ecom Express

  1. Snapdeal
    02/09/2015 at 1:31 pm


    We apologize for the inconvenience. We care about your grievance, your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at, mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Snapdeal Online Team

  2. Snapdeal
    11/09/2015 at 6:41 pm


    Information about your contact details is still awaited from you. In case you are still facing any concern, please contact us on

    Snapdeal Online Team

  3. M R RATH
    27/11/2015 at 2:33 pm

    Before booking order Homeshop18 checks the PIN code of the addressee and then only confirms the order.Having confirmed delivery to my PIN code and after booking the order it is notclear as to why delivery was not effected.

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