Complaint regarding non-delivery of Ringing Bells smartphones

I had ordered ringing bells smart 101 smartphones having registration id RB 524798795 at 13 feb 2016 and 25 feb is product dispatch date. when the product not arrived me at that time than i called company and they tall me that we already refunded all consumer but i have neither found mobile nor refund in my account yet now . i had tried to contact in company lot of time but they were not receive any call.
So i request you that pls give an effective ordered for company to refund money because i am from a lower middle class family and 2999.00 rupees is not a small amount for us and i already waste my lot of time behind it.

hemant mishra
Almora 263601, Uttaranchal
Email: / 07/04/2016 / 11:27 am

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