Complaint regarding non-payment of refund by travel agent

I had booked a tour package of 3 person (2+1) against booking with the package of Rs. 15000/- from M/s Limpid holiday pvt ltd for the date of 30.11.2018 to 03.12.2018 for which I paid the booking amount of Rs. 3750/- on 22.11.2018 and on next day 23.11.2018 due to some personal reason I was cancelled the same by 23.11.2018.
They had not share any cancelation policy with me and the agent also accept the same. still they are not refunding my amount. Please help.

Manish Jain
Chakan, Pune 410501, Maharashtra

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