Complaint regarding non-product delivered by Snapdeal

I ordered sony smart Led Tv from snapdeal and payment made advance by credit card Rs.49399. When I received delivery by courier ouside covering was of same model but I was shocked when I found inside the Samsung tv which was looked used and fake without remote also. When I contacted snapdeal for replacement they told me to wait 48 hours and after that their answer was irresponsible, *We cannot process your refund or replacement request as your complaint does not pass our internal checks*. apart from this their is no answer from them despite of our mails send them time to time. Kindly help me because I already paid them full amount and facing problems from their end. ITEM DETAIL SONY-KLV-40R562C 101.6CM(40) FULL HD LED INTERNET TV ITEM CODE DH169235 AMOUNT 49399

Kuchaman City 341508, Rajasthan
Email: vxxxxxxxxxxx4@gmail.cpm / 27/04/2016 / 2:18 pm

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