Complaint regarding non-receipt of cashback from Amazon

I purchased an iPhone 6 from online shopping website on 15 October 2015 for Rs.36,990 during the Great Indian Diwali Sale using my HDFC TIMES credit card. The order no was 402-9923136-7488333. During this sale, the customer was promised a 10% cash back on all the transactions done through HDFC credit cards with minimum transaction amount to be Rs 5000 which in my case was much higher.
The Original Cash back credit date was kept to be 17th Jan 2016 and I did receive an email from that I am eligible for it and will get the cash back by the above date. But on 17th Jan 2016, I got another email from Amazon stating that there is some delay in crediting the cash back and I will now receive it by 31 Jan 2016.
But till date, that is after almost 5 months, I still have not received the promised cash back of Rs 1500 from the company. I have contacted the Amazon India Customer care service several times but they keep on providing new dates to me.

Please help me in resolving this issue

Saurabh Sharma
Inderpuri, New Delhi 110012
Email: / 13/06/2016 / 6:34 pm

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