Complaint regarding non-receipt of refund coupon from Ebay

After getting wrong product the ebay claim adjuster told me to send the wrong product to the seller for replacement purpose and provide them the POD copy and they will refund the money as a coupon within 7-10days. The claim approved & closed as on 21st July,2016.Still I am not received the coupon. The customer executive assured me to wait 7-10days again and again with fake commitment.
As per escalation request no 1-81723896072 the maximum timeline date also being over as on 13th of August 2016 but still i am not received the money worth rs.480/-.
Claim Id:2128106

Please help me to get my money back

Debapriyo Jana
Ichapur, Kolkata 743144, West Bengal
Email: / 16/08/2016 / 11:04 am

2 comments for “Complaint regarding non-receipt of refund coupon from Ebay

  1. eBay India
    17/08/2016 at 1:21 pm

    Dear Debapriyo,

    Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at

    Thanks & Regards,
    Team Ebay

  2. ICF
    19/08/2016 at 2:56 pm

    The issue has been resolved and the customer got the voucher. Matter stands closed.

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