Complaint regarding non-receipt of refund from Reliance Broadband

I had taken a Reliance Broadband Connection in Pune with subscriber Id: 345951165921. Because of poor service I had terminated the connection in October 2014. For this termination of connection Reliance Broadband had to refund 477.70 Rs for which I got confirmation mail on 12 December 2014. With below details:
Bill Date: 12/12/2014
Bill No. 284746824022
Billing Acc Number: 100000121765647
CAN Number: 100120549348

But till now neither i got any amount nor any cheque nor any communication. Everytime I call on their customer care they tell me that they are arranging call back but i did not get any call ever.
Can you help me out in this.

Ritesh Kumar
Dwarka Sun Crest, Phase 3, Pune 411027, Maharashtra
Email: / 19/05/2015 / 10:50 am

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