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Complaint regarding non-receipt of refund from Shop CJ

I placed an order for 3 kurtis on 5/12/2017 value of which was Rs1499, I have paid Rs 1678 to Shopcj for the product including the shipping charges, On 10/12/2017 I received a text from them informing that there is a delay in the delivery and would be received within the next 4 working days Since I didnt receive the product by 20th I called to check and was infromed that the order has been cancelled, I asked for a refund and they said yes it will be processed within next 5 working days, Almost 3 months now have been calling them every now and then for the refund, everytime they say that the refund has been initiated and will be in your account within the next 5 working days, My last call was with a Supervisor called Lxxxxa who promised me to keep a follow up and as I asked for their manager call back was told that will receive a call from Hxxxxl Jxxxxi, Have not received any call from anyone till date, They have even deleted my profile on their website, Kindly help get my refund please

Hetal Gamit
Gorwa, Vadodara Gujarat
Email: sxxxxxne@gmail.com



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