Complaint regarding non-receipt of refund from Spicejet

I had cancelled two spicejet tickets through their mobile site(screenshots are attached). as per the screenshots i am suppose to get the refund rs 19500/- approx). however after exchanging a number of emails with spicejet , i have been told that i will be refunded with only rs 3000/- approx since as per their investigation the tickets were not cancelled. i am attaching the cancellation screenshots for your perusal.

Rudra Rana
57/15, ziladhish marg, Dehradun 248001, Uttaranchal
Email: rudrarana] / 02/11/2015 / 2:38 pm

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