Complaint regarding non-receipt of refund from

I had ordered 3 no’s of watches form order id- 14835912 and I returned the product within 2 days becoz there were 2 nos watches in their respective boxes where as 1 of them was without boxes by virtue of which that watch was little more broken while I opened the packet. they have giving my courier charges as cridet in my courior charges as credit in my yepme account but the cost of product has not been refunded. I have called them several no of times. it’s been 2 months and still I have not got it. I have spent equal money is calling them.

I got a call & mail for confirmation of receiving of material and after some days later I got mail yepme Head Office with a complain id 2026450 for refund of my money and courier charges. that refund complaint id 2026450 is generated after successfuly Quality checked of refund material.

But still niw where as to refund my money they first told me that within 15 to 20 days you will get your refund money. After then finally 1 month later at the time of refund of my payment@Rs.777 they’re(customer care)saying that they have receved only 2 nos watches& We won’t refund your money.

Finally I’hv to say here , if you people were received 2 nos watches then how could you confirm me in my mail & how could u generated your complaint refund id for refund of my money and not mention that for receiving only 2 iteam’s out of 3.,as after verification of same material & quality.

Kindly someone help me.this is so irritating.

Bibhu Prasad Biswal
Kharavela Nagar, Unit-4, Bhubaneswar 751001, Odisha
Email: f4silu] / 27/09/2015 / 4:15 pm

1 comment for “Complaint regarding non-receipt of refund from

  1. 28/09/2015 at 7:07 pm

    Dear Customer,

    We sincerely apologize for the inconvenience caused to you.

    As per our telephonic conversation, we would like to inform you that we are forwarding your concern to our concerened dpartment and wish to assure you that we are working upon your concern on priority basis.We shall update you on the same soon.

    Incase of further assistance or feedback feel free to contact us at 011-66372424.

    Assuring you best services always!

    Team Yepme

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