I would like to inform you that I had purchased an OGANAREL 1 TON AC (Model no. ASGA 12BMTA 1.0 TON SPLIT AC, Invoice no. 12/SA/1516/13541 dated 31.10.2015) from Grate Eastern Treading Co. Branch; 433, Garia Main Road. Kolkata-700084 on 31st Oct 2015.The Product has never performed as expected through the area of the room, where it is fitted,is of hardly 100sq ft. I regret to inform you that your service was never been satisfied to us. The call takes several days to attend, even if it is so rhe respective engineers/ technicians always try to convince us that the system is doing well despite its poor cooling capacity. Further towards resolving the problem, we made several complaints to your customer care no. 18062081007 (service call no. KOL11604260023, KOL11605120010 dated 12.05.16 and KOL11605190037 dated 19.05.16). But till date they did not visit my house to solve the issue, which made me very upset and forcing me to doubt on overall creditability, frame & performance of a world wide renowned company lie yours.
Therefore I request your early action towards solving the Problem.

Manasi Putatunda
Baghajatin, PS. Patuli,Kolkata-700086, West Bengal, India
Email: mxxxxxxxxxx4@gmail.com / 26/05/2016 / 2:01 pm

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