Complaint regarding order placed with is a luxury brand online retailer in India. Placed an order for a shoe during their discount offer in June and a wrong shoe was delivered. On contacting on what’sapp they promised to replace it once I return the shoe. It took them another two weeks after I returned the shoe to respond to my messages. First I was promised that they would replace the shoe with the my origianl order. But later came back saying they don’t have the shoe I ordered and they will not refund any money. Forced me to chose some other shoe. After several followups today I received the shoe and the size is smaller that what was promised and the quality of the shoe is very poor not even worth Rs.2000. I have paid 8000 for the shoe. Not sure if anything will happen. But I hope people dont fall prey to such companies.

Vinay Kishan
Bangalore 560004, Karnataka
Email: / 11/07/2016 / 5:19 pm

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