I requested for a return (Return ID 30990848) of a product on 11th July.
On 12th I get a message from Jabong that it will be picked up that day – no one came for pick up or called
On 15th I get second message from Jabong for pick up – again, no one came or called.
On 17th, I wrote an email to email@example.com stating the issue and requested pick up, but received no response
On 18th July, I escalated the issue to Jabong Chief Manager (firstname.lastname@example.org) via email because no one was (still isn’t) picking up on customer care number (0124-6128000).
I get a response on same day that it is being investigated.
On 19th, I sent another email to Chief Manager after i notice that their courier partner is not attempting pick up and is updating false status on their website.
Chief Manager again replies stating his team is ‘re investigating’ the issue.
On 22nd, I receive a call from their escalation team that I’ll be contacted and product will be picked up ‘ASAP’. No one called up or turned up.
And today I see in my Jabong account, the return request has been closed.
1. They were supposed to get the product picked up under the return ID 30990848, and Compaint ID 31292054.
2. As per jabong’s policy, a return request is closed after 3 attempts.
I have 2 messages of attempts from Jabong, and their Courier Partner’s website (GoJavas) has record of only 2 attempts (which are only on website, and were never made in reality), how cold they close it without resolution considering point 1 & 2?
I want my money back!
Nerul, Navi Mumbai 400706, Maharashtra
126.96.36.199 / 25/07/2016 / 2:02 pm