Complaint regarding order placed with Rediff shopping

I have ordered a Delux double Canvas Foldable cupboard in website. This cupboard is worth Rs3000/- for which I received a discount and I had to pay Rs1748/- Including Shipping charges. The order ID of this product was 11374471.
This product was ordered on 28th March 2015. for which I had paid full amount of Rs1748/- through Credit Card.

I received a product approved Mail on 31st March 2015, and was told that the product would reach by 4- 7 Working days. I received another email (attached) which states that the product has been shipped by seller on 1st April 2015 and would be delivered within 4-5 Working days.

I have not received the delivery till April 15th 2015. Every time when I call the customer care (9223020000) regarding my shipment, they give a template answer to wait for 2 working days to receive the shipment.

I asked for the refund of the product as I have lost faith in their business model. They told me to reject the delivery and wait for 2-4 working days after rejecting the delivery to receive the refund amount.

My concern is that they will never deliver the product, so that I can reject. I can’t wait endlessly to receive my refund amount as it has been held up with them from past 20 days. I am sure that they would ask me to wait for another 10- 20 days easily to get my refund. I want a justice in this regard.

Also, I notice in online shopping is that the nexus between online portal, seller and delivery team to held up the delivery and to refund the amount after 2-3 months. during this time they would have got the interest of the amount being paid. If we opt for Cash on delivery model, the product will be delivered within a day anywhere in India.

Santhosh c s
No 12, Green Jasmines layout, Mydanahalli, Ilwala hobli, Mysore 573140, Karnataka
Contact No. 9945050705 / 15/04/2015 / 12:28 pm

2 comments for “Complaint regarding order placed with Rediff shopping

  1. Rediffonline_CST
    16/04/2015 at 12:52 pm

    Dear Santosh,

    Details are being checked and the update would be provided at the earliest.

    Rediff Shopping

  2. Rediffonline_CST
    18/04/2015 at 12:51 pm

    Dear Santosh,

    Your order has been refunded and the details have been mailed to your registered mail id.

    Rediff Shopping

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