I have ordered a Delux double Canvas Foldable cupboard in Rediffshopping.com website. This cupboard is worth Rs3000/- for which I received a discount and I had to pay Rs1748/- Including Shipping charges. The order ID of this product was 11374471.
This product was ordered on 28th March 2015. for which I had paid full amount of Rs1748/- through Credit Card.

I received a product approved Mail on 31st March 2015, and was told that the product would reach by 4- 7 Working days. I received another email (attached) which states that the product has been shipped by seller on 1st April 2015 and would be delivered within 4-5 Working days.

I have not received the delivery till April 15th 2015. Every time when I call the customer care (9223020000) regarding my shipment, they give a template answer to wait for 2 working days to receive the shipment.

I asked for the refund of the product as I have lost faith in their business model. They told me to reject the delivery and wait for 2-4 working days after rejecting the delivery to receive the refund amount.

My concern is that they will never deliver the product, so that I can reject. I can’t wait endlessly to receive my refund amount as it has been held up with them from past 20 days. I am sure that they would ask me to wait for another 10- 20 days easily to get my refund. I want a justice in this regard.

Also, I notice in online shopping is that the nexus between online portal, seller and delivery team to held up the delivery and to refund the amount after 2-3 months. during this time they would have got the interest of the amount being paid. If we opt for Cash on delivery model, the product will be delivered within a day anywhere in India.

Santhosh c s
No 12, Green Jasmines layout, Mydanahalli, Ilwala hobli, Mysore 573140, Karnataka
Email: santhoshcs1984@gmail.com
Contact No. 9945050705
159.245.48.2 / 15/04/2015 / 12:28 pm



This article has 2 comments

  1. Dear Santosh,

    Details are being checked and the update would be provided at the earliest.

    Regards
    Rediff Shopping
    9223020000

  2. Dear Santosh,

    Your order has been refunded and the details have been mailed to your registered mail id.

    Regards
    Rediff Shopping
    9223020000

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