Today I went to Gwalior, Madhya pradesh poonam indane Gas agency for getting a new gas connection. Person at the agency said that its mandatory to buy a gas stove to get a new connection. In fact you need to buy a new gas stove worth 1975 Rs before even proceeding for new a connection. As I already have a gas stove, I have requested them to give me a waiver. But they said that they cannot give a new connection unless you buy a new gas stove. This is not at all acceptable. Everybody is exploiting common people including Govt enterprises.

Aditya Singh Tomar
R125 Phase 2 shatabdipuram, gwalior 474001, madhya pradesh
Contact No. 09755740045 / 07/04/2015 / 10:51 am

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  1. It is not compulsory to buy a hot plate from the distributor and a customer can buy a BIS approved LPG stove from any source of his choice. However Indane distributors are advised to keep high thermal efficiency i.e. fuel saving and better LPG stoves offering to existing and prospective customers. For availing of a LPG connection, a customer should be in possession of a BIS approved hot plate. We from Indian Oil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. Indian Oil operates an effective problem – solving/customer guidance mechanism for Indane – LPG related issues through its website, We request you to log into this site and provide us the required data relating to the issues faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternately you can also call our Toll- free number 18002333555 to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to 46 Indane area offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website,

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