Complaint regarding poor quality product from Aliexpress

I bought a Nike shoe in On line in Ali express. The quality is so bad that its not worth for money and its not at all a Nike shoe. Ali express has sent me an email to send the shoe back to seller and get the money refund but they later released the money to seller and did not proceed with my claim. if i contact Ali express customer care they give some fake promise that some case management team will contact but no one had contacted me, they send an email to the seller and me, if i send an email to the seller they wont respond, I am ready to return the shoes which is not at all used and get my money back but they are not accepting it, please help.

Perkins Jones Samuel
Madiwala, Bangalore 560068, Karnataka
Email: / 20/03/2016 / 8:35 pm

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