Complaint regarding poor service and cheating by Paulo travels

I have booked a online tickets for my senior citizens parents from Navsari to Ahmenedad. The dropping point mentioned at Ahemdabad on the website while booking was Vishala Hotel, hence, i booked tickets of Rs.1200 for them but Paulo travels persons dropped my parents at Narol Cross road and saying that Vishala hotel is only 600 meters away from here but in reality Vishala hotel was 7 Km away. While talking to the person at Paulo travels, he behaved so badly and said do whatever you want to do. I said you please make them a auto for Vishala at least but they even didn’t it and my parents had to pay Rs.300 auto fare extra. No any person responded properly behalf of Paulo travels.

Navsari 396450, Gujarat

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